Cancellations & Returns
Processing returns is never easy and let's be honest, a little heart breaking for us, but we understand and wish to make the process convenient for you.
- Desipun's returns and exchange policy gives you an option cancel the order within 24 hours of placing the order and receive 100% refund, through email at Uday@desipun.in.
- We have 15 days 'Return Policy' only if the product ordered has reached in damaged condition and mail with due images is shared within the time frame.
- There is only one way to return the product to us:
- Self-Ship: We don't offer a pick up at your location. We will credit the shipping costs in the form of store credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us. (Product is to be returned to same address, it's been dispatched from as mentioned on every order slip that comes along.)
- The refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange.
Items sold under promotions, or at a discounted price cannot be exchanged or returned